IT Support That Works With You,
Not Against You
Co-managed IT for SMEs who want expert backup without losing control—or paying for a full-time IT department they don't need.
Stuck Between Two Bad Options?
Fully Managed MSPs
- One-size-fits-all approach
- Expensive monthly fees for services you don’t need
- Loss of control and visibility
- Locked into rigid contracts
Solo IT Contractors
- Single point of failure
- Limited expertise across the stack
- Can’t scale when you need them most
- No backup, no redundancy
There's a better way. Co-managed IT gives you the best of both worlds: expert support when you need it, control when you want it, and costs that scale with your business.
Co-Managed IT: The Smart Alternative
Partner with us to fill the gaps, handle the heavy lifting, and give your internal IT the backup they deserve.
What Is Co-Managed IT?
Co-managed IT is a partnership model. You keep control of your day-to-day IT operations while we provide the specialist expertise, monitoring, and escalation support that's hard to maintain in-house. Think of us as your IT team's safety net.
Perfect if you...
- Have an internal IT person who needs backup
- Want to keep control but need specialist expertise
- Are growing and your IT can’t keep up
- Need better security and compliance posture
- Want predictable IT costs without overpaying
Not right if you...
- Have no IT resource at all (see Fully Managed below)
- Want someone else to handle everything end-to-end
- Need onsite support as a primary requirement
- Are looking for the cheapest option regardless of quality
How It Works
A straightforward process from first conversation to full support.
We Assess Your Current Setup
Free IT health check: identify gaps, risks, and opportunities. No pressure, no sales pitch.
We Assess Your Current Setup
Free IT health check: identify gaps, risks, and opportunities. No pressure, no sales pitch.
We Define Clear Responsibilities
You decide what you want to own vs. what we handle. Transparent, flexible, no surprises.
We Define Clear Responsibilities
You decide what you want to own vs. what we handle. Transparent, flexible, no surprises.
We Integrate Seamlessly
We work with your tools, processes, and team—not against them. Regular sync calls, shared documentation.
We Integrate Seamlessly
We work with your tools, processes, and team—not against them. Regular sync calls, shared documentation.
We Scale With You
Need more support during a migration? We've got you. Quiet month? No problem. Flexible, not rigid.
We Scale With You
Need more support during a migration? We've got you. Quiet month? No problem. Flexible, not rigid.
What's Included in Co-Managed IT
24/7 Remote Monitoring & Management
- Proactive monitoring across all endpoints and servers
- Automated patch management & OS updates
- Performance monitoring & capacity alerts
- Monthly health reports & trend analysis
Security & Compliance
- Security baseline implementation
- Endpoint protection management
- Conditional access & MFA enforcement
- Compliance posture monitoring
Microsoft 365 Management
- Licence management & optimisation
- User provisioning & offboarding
- SharePoint & Teams administration
- Email security hardening (SPF, DKIM, DMARC)
Senior Escalation Support
- Dedicated escalation team for complex issues
- Mon–Fri 07:00–19:00 availability
- 20-minute P1 response time
- Remote troubleshooting & resolution
Documentation & Knowledge Transfer
- Shared IT documentation portal
- Network topology & asset register
- Standard operating procedures
- Regular sync calls with your IT team
Available Add-Ons
- Cyber Security Wrap (from £25/user/mo)
- Onsite support visits (ad-hoc or scheduled)
- Hardware procurement & lifecycle management
- Vendor management for third-party suppliers
- Strategic IT planning & quarterly reviews
Co-Managed IT Pricing
From £35–£65per user per month + VAT
Final pricing depends on user count, infrastructure complexity, and which add-on modules you need. Every quote is tailored to your business.
Fully Managed IT: We Become Your IT Department
Everything in Co-Managed IT, plus complete day-to-day support, hardware management, onsite visits, vendor management, and strategic IT planning. You focus on your business. We handle the technology.
SLA Guarantees
| Priority | Response Time | Resolution Target |
|---|---|---|
| P1(Critical) | 20 minutes | 4 hours |
| P2(High) | 1 hour | 24 hours |
| P3(Normal) | 1 hour | 3 business days |
Fully Managed IT Pricing
From £79–£95per user per month + VAT
Includes everything in Co-Managed plus complete day-to-day support, onsite visits, hardware management, and strategic planning.
Starter Bundle: Essential IT Support for Micro Businesses
Designed for teams of 1–6 users who need reliable IT foundations without the complexity or cost of a full support contract.
What's Included
£100/month+ VAT, flat fee for 1–6 users
- Remote monitoring for up to 6 devices
- Automated patch management & updates
- Basic security (antivirus, email protection)
- Email support during core hours
- Monthly health reports
What's Not Included
- Phone support (email only)
- Onsite visits
- M365 management
- Security baseline or compliance support
- Escalation support for complex issues
- Hardware procurement
Need more? Upgrade to Co-Managed or Fully Managed at any time.
Compare Our IT Support Plans
Find the right level of support for your business.
| Feature | Starter Bundle | Co-Managed | Fully Managed |
|---|---|---|---|
| 24/7 Remote Monitoring | |||
| Automated Patch Management | |||
| Basic Security (Antivirus & Email) | |||
| Security Baseline & Compliance | |||
| M365 Management | |||
| Senior Escalation Support | |||
| Monthly Service Reviews | |||
| Documentation & Knowledge Transfer | |||
| Day-to-Day User Support | |||
| Hardware Procurement & Management | |||
| Onsite Support (P1/P2) | |||
| Vendor Management | |||
| Strategic IT Planning | |||
| Support Hours | Core hours | Mon–Fri 07:00–19:00 | Mon–Fri 07:00–19:00 |
| Support Channels | Phone, email, portal | Phone, email, portal | |
| Pricing | £100/month flat | From £35–£65/user/mo | From £79–£95/user/mo |
Why Choose Outright IT
We Don’t Replace Your IT — We Empower Them
Co-managed IT means your internal team keeps control of what they do best. We provide the specialist skills, monitoring, and escalation support they need to succeed.
Flexible, Not Rigid
No one-size-fits-all. Start with what you need, add modules as you grow, scale up during migrations, and scale down when things are quiet. Your support adapts to your business.
Local, Accountable, Responsive
We’re based in Gosport, Hampshire. You’ll speak to real people who know your business, not an anonymous call centre. 20-minute P1 response time, 95% remote resolution rate.
Proven Track Record
Cyber Essentials certified. Zero ransomware incidents among our fully secured clients. 95%+ client retention rate. We deliver results, not excuses.
No Lock-In Contracts
Our clients stay because we deliver, not because they’re trapped. We earn your business every month with results, not rigid contracts.
Frequently Asked Questions
Ready to Get IT Support That Actually Fits Your Business?
Book a free IT assessment. We'll review your current setup, identify gaps, and recommend the right support model.
No pressure. No sales pitch. Just honest advice.